When booking into your public course you will have a range of delivery methods to choose from - Blended, Online with Face to Face Assessment, or full Face to Face Training.

Blended Training Students complete some online learning prior to the face to face training and assessment. All topics are covered in the face to face session along with all assessment elements. This delivery method is the most popular as it suits all learner types and strikes a balance between course duration and classroom-based learning.

Online with Face to Face This delivery method is best suited to returning students who are confident in learning online. The knowledge content and theory assessment is delivered through our online learning system (Training Desk), before attending a short face to face practical assessment. It is essential that students have access to a reliable computer and internet access.

Face to Face Training All elements of the training and assessment are delivered in the face to face setting. This is the longest duration of training and offers students the maximum opportunity to interact with the trainer delivering the information.

Refresher Training Students must hold a current certificate in the course being delivered. This delivery method involves the same face to face component as blended training, however students do not need to complete pre-course work due to their existing skills and knowledge.

The unit of competency requires that participants perform 2 minutes of uninterrupted CPR on a manikin placed on the floor. Without this being performed we cannot issue a certificate. The trainer will do everything they can to make it easier such as allowing extra time, providing a chair to assist getting up or down or providing the opportunity to complete the assessment in private however, in order to issue the nationally recognised certificate they must see that task performed.

When an applicant accepts a place offered by Busselton Bunbury First Aid Pty Ltd and pays the fees, it means a binding contract is created between the student and Busselton Bunbury First Aid Pty Ltd. Notification of cancellation/withdrawal from unit/s of competency, withdrawal, or deferral from a course of study must be made in writing to Busselton Bunbury Aid Pty Ltd.

A full refund will be provided if: Busselton Bunbury First Aid cancels a class. If Busselton Bunbury First Aid Pty Ltd cancels a course, then a full refund will be made available to whoever paid that course fee.

A notice is given by the participant at least ten (10) working days prior to the commencement of the course

Cancellation Fee - Cancellation less than 10 working days prior 75% refund fee paid to cover processing costs.

Re-schedule fee - All re-scheduling less than 10 days prior to the course will incur a $40 fee to cover processing costs.

No refund or transfer will be given:

Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

If no notice is provided

Cancellation requests less than 48 hours prior to booking = no refund. A transfer into an alternative course will be offered. For instant mistake bookings we cancel for free.

If pre course online work is not completed within 60 days of completions of course – the student competency status will be updated to ‘abandoned’. and they will need to rebook, repay and attend the course again.

Group Bookings: Company Invoice

A company invoice will be issued based on confirmed participant numbers provided at time of booking confirmation. Busselton Bunbury First Aid has a minimum charge of 6 participants, any number below this will be charged at the rate of 6 participants.

Transfers will be provided for business that have paid above the minimum number and those staff were unable to attend. Participants will be offered the opportunity to attend an alternative course. The training must be completed within 60 days of the original course date. All responsibility relies with the organiser to organise alternative training before the credit becomes invalid.

Changes to participant numbers should be communicated with office staff as soon as possible to ensure training can be requoted as soon as possible.

Group Bookings - Individuals paying individually.

If an individual attends a training session booked in by their employer, but they were required to make full payment but haven’t done so they have 14 days from the date of training to make full payment. If no payment is received in this time frame the qualification becomes invalid and the individual will need to attend another training session.

Extenuating Circumstances

Each individual or company has the right to request a transfer or refund due to extenuating or personal circumstances that lead to their withdrawal. This must be received in our office in writing at info@southwestfirstaid.com.au or by speaking to our staff during office hours. The outcome is at the discretion of Busselton Bunbury First Aid.

If the course you are completing has pre-course work this should be completed prior to the day of training. If you don’t complete it you may not be able to be issued a certificate until it is complete.

If pre course online work is not completed with 60 days of completions of course – the student competency status will be updated to ‘abandoned’. and they will need to rebook, repay and attend the course again.

There is no minimum age however, we would not recommend the course for a child under 14 years old. If the child is under 14 years of age, it would be our recommendation that a responsible adult will be attending with the child.

In some cases, your certificate will be issued electronically the same day you complete your training. However, this is dependent on the course you are completing and other factors. Typically, your certificate will be issued within 48 hours. If you need it urgently, please inform the trainer and they will attempt to prioritise processing your paperwork.

All students in Australia must have a Unique Student Identifier (USI). This will be a lifelong number which will enable your records and results obtained to be collected in an online system. By having a USI, you will be able to access your training records and results (or transcript) whenever you need to. You must have a USI before we, or any, RTO can issue Certificates or Statements of Attainment. If you require help in obtaining one, please contact the USI HELP LINE on 93341233 or google usi.gov.au.

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.